Samsung Care Plus UAE

Introduction: 

It was a Thursday afternoon in Dubai. I was balancing a coffee cup, a bag of groceries, and my Galaxy Z Fold5 as I hurried towards the car. Within a fraction of a second of carelessness, the Fold fell—and impacted the ground with a smash that sounded like a really bad idea. That’s when I recalled I had Samsung Care+.

A single visit to the Samsung Experience Store and I was out with a screen replacement that didn’t empty my bank account. That day, Samsung Care+ was like a superhero in a world of butterfingers.

But is it always worth it? In this blog post, we’ll break down everything you need to know about Samsung Care+ in the UAE, whether you’re holding a shiny new Galaxy S24 Ultra or thinking about insurance before you click “checkout.”

What is Samsung Care Plus

Samsung Care+ is Samsung’s extended device protection plan. It’s like a safety net for your devices, protecting against accidents, screen cracks, spills, and even theft (in some regions).

In the UAE, Samsung Care+ is provided by way of a local partnership with AXA Insurance Gulf and Servify and is a localized, hassle-free service designed specifically for UAE customers.

Samsung Care+ is your phone’s safety net—crafted to safeguard your phone from life’s unpredictable mishaps. With a limit of up to 2 accidental damage claims within 2 years, it keeps drops, spills, and other mishaps from leaving you stuck.

Here’s What’s Covered:

✅ Cracked Screens & Glass Back Damage

If your glass or screen back is cracked in a manner that compromises the way your phone functions, Samsung Care+ has you covered.

✅ Liquid Damage & Other Accidents

From dropped coffee to accidents, any physical or liquid damage that hinders your phone’s functionality is repairable.

✅ All Accidental Handling Damages

That includes battery replacement from accidental damage—so your phone remains operational inside and out.

Key Features at a Glance:

• Protects 2 Claims Within 2 Years
• Covers Liquid & Physical Damage
• Covers Battery Replacement (if damage-related)
• Purchase Within 30 Days of Buying Your Device
• Comes with an Extra 1-Year Extended Warranty

No matter if it’s a cracked screen or an accidental splash, Samsung Care+ provides peace of mind—so you can stay connected worry-free.

✅ UAE Coverage Highlights:

• Accidental damage (drops, spills, cracks)
• Screen damage
• Liquid damage
• Theft (for certain plans)
• Repairs done with original Samsung parts
• Service at Samsung-authorized service centers
• Unlimited repairs (with deductibles)
• Up to 2 years of protection

Samsung Care+ Plans in the UAE:

Samsung Care+ is not a do-it-all plan. Based on your device and how “dangr” your life is, you can choose from a few different plan types.

Accidental Damage Standard Plan

• Protects against drops, spills, and physical damage
• Typically lasts 1 to 2 years
• For most Galaxy phones and tablets

Samsung Care+ with Theft Protection

• All of the above + theft coverage
• Requires police report filing and other validation
• More costly, but perfect for regular travelers or public transport commuters

Samsung Care+ for Galaxy Z Series (Foldables)

• Offers inner screen and hinge repair
• Premium pricing, but more comprehensive coverage

Where Can You Purchase It?

Samsung Care+ is simple to buy throughout the UAE:

• Online: When you buy your device through the official Samsung UAE website.
• Samsung Members App: use this app and activate it on your phone.
• Third-party Retailers: Such as Sharaf DG, Jumbo Electronics, and Carrefour—usually bundled with offers.

How to Subscribe to Samsung Care+

Subscribing to Samsung Care+ is easy—but you just need to follow some steps depending on how and where you bought your device.

✅ If You’re an Existing Etisalat Customer

You have two convenient options to subscribe:

At the Time of Purchase

• SmartPay (month-to-month installment)
• Or a single payment

After Purchase (Within 30 Days)

• If you have already bought your Samsung product but it’s less than 30 days, you can still subscribe to Samsung Care+. Just:
• Have our team verify your device in order to activate your plan

✅ If You’re Not an Etisalat Customer

• Great news—Samsung Care+ is open to all!
• Even if you didn’t purchase your device from Etisalat, you can still be covered.
• Just take your device to one of our Etisalat outlets or business centers for verification and plan activation.

❌ Plan Cancellation Policy

• Want to cancel early? Here’s what to know:
• If you decide to leave your Samsung Care+ plan early before the end of your agreement, you’ll need to:
• Pay the outstanding balance of your plan (i.e., the sum of the unpaid monthly payments) in one lump sum.
• This settles all commitments before cancellation.

How the Repair Process Works (Step-by-Step)

So you’ve cracked your screen—what now? Step 1: Log a Claim

• Use the Samsung Members App or call Samsung Customer Service
• You’ll need your device’s IMEI number and proof of issue (photos help)

Step 2: Pick a Repair Option

• Drop-off at an authorized service center
• Home pick-up (in select emirates)
• Walk-in repair at a Samsung Experience Store

Step 3: Pay the Deductible

• Despite being covered, there’s still some small out-of-pocket expense per incident.

Step 4: Repair or Replacement

• Depending on the severity of damage, you’ll either receive your device repaired or replaced (typically within 3-5 working days).

Real-World Benefits: Why UAE Users Are Signing Up

• Samsung Care+ has picked up speed in the UAE, particularly among:
• Busy professionals who cannot afford downtime
• Parents with teenagers who are phone-handling barbarians
• Tourists and expats concerned about theft or mishaps
• Foldable fans investing in ultra-premium devices

A Quick Stat:

35% of Samsung smartphone users in the UAE chose Samsung Care+, an increase from 22% in 2022, as per a 2024 report by Gulf Business Tech.

Samsung Care+ UAE Pros and Cons

Let’s break it down.

✅ Pros:

• Peace of mind for high-value devices
• Genuine parts and professional repair
• Flexible repair options (including home pick-up)
• Coverage for foldable-specific damage (hinges, inner display)
• Theft protection available
• UAE-wide service network

❌ Cons:

• Deductibles for all repairs
• Theft protection is heavily documented
• Non-transferable if you sell the device
• Higher on foldable phones

What’s NOT Covered?

• Know what you’re not getting before you buy:
• Lost items (no theft protection)
• Cosmetic damage (scratches, dents that don’t impair use)
• Unauthorized repairs (visiting non-Samsung centers)
• Accessories (cases, chargers, earbuds)
• Software or data recovery
• Always read the fine print in your plan. Samsung is upfront—but you should be too.

Expert Opinions: What Tech Gurus Say

“Samsung Care+ is not only about peace of mind; it’s about not wasting a thousand-dirham investment on a moment’s error.”

— Rami Khalil, Tech Reviewer @UAE Tech Buzz Review: 

“For foldables, it’s almost essential. Those internal screens are revolutionary but delicate. Care+ simply makes sense.”

— Huda Al Mansoori, Mobile Editor @Dubai Gadgets Weekly

Story Time: True UAE Stories

“Saved by the Screen Swap” – Zara from Abu Dhabi

“I dropped my S24 Ultra face down on the Marina Walk pavement. I was expecting the worst. But Samsung fixed it within 3 days for only 150 AED. No hassle.”

“Fold, Flip, Oops” – Omar from Sharjah

“My Galaxy Z Flip5 got crushed in a taxi door (don’t ask). Luckily, I had Care+. Repair took a week, but saved me 3000+ AED.”